Shipping policy

 

hipping Policy

Last updated: June 2026

Thank you for supporting handcrafted art! Every piece from Dots & Clay is made with care, and we want it to arrive safely and on time. Here's everything you need to know about how we ship.

📦 Processing Time

All orders are carefully packaged and dispatched within 3–5 business days of purchase. During busy seasons or new collection launches, processing may take a little longer — we'll always keep you in the loop.

🇨🇦 Domestic Shipping (Canada)

We ship across Canada with the following estimated delivery times after your order has been processed:

  • Standard Shipping: 5–10 business days
  • Express Shipping: 2–4 business days

🇺🇸 US Shipping

We ship to all US states! Estimated delivery times after processing:

  • Standard Shipping: 7–14 business days
  • Express Shipping: 3–6 business days

Please note that orders shipped to the US may be subject to customs duties and import taxes upon arrival. These fees are set by US Customs and are the responsibility of the buyer. Dots & Clay is not responsible for any delays caused by customs clearance.

🌍 International Shipping

We ship to 170+ countries worldwide! Estimated delivery times after processing:

  • Standard Shipping: 14–30 business days
  • Express Shipping: 7–14 business days

International orders may be subject to customs duties, taxes, and import fees upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the buyer. Dots & Clay is not responsible for delays due to customs processing.

📬 Tracking Information

Once your order ships, you'll receive a confirmation email with your tracking number so you can follow your package every step of the way.

🎨 Special Handling for Handcrafted Art Pieces

Every Dots & Clay piece is one-of-a-kind and fragile by nature. We take extra care in packaging each item with protective wrapping and sturdy boxes to ensure it arrives in perfect condition. If your order arrives damaged, please photograph the packaging and item within 48 hours of delivery and contact us at [your email] — we'll make it right.

Questions?

We're always happy to help! Reach out to us at [your email] and we'll get back to you as soon as we can.